Gregory Jones, claims manager for State Farm Insurance Company, would like to see the “abuse of process” practice of submitting multiple treatment plans be eliminated.
While speaking at the IBC’s 11th Annual Regulatory Affairs Symposium in Toronto on Oct. 27. He provided some examples to make his point.
In one example, he presented a photo of a nicked car bumper. The slight scratch resulted in the submission of 66 treatment plans (OCF-18s) on behalf of two claimants, as well as 42 Applications for Approval of Assessments (OCF-22s) from two treatment centres, he said. The total cost of recommended assessments, treatment plans and assistive devices from the two assessment centres amounted to $214,929.01.